Privacy Policy

At Pinatech Solutions, safeguarding your privacy is our top priority. This Privacy Policy outlines the types of information we collect when you visit or interact with our website and online store, how we use and share that information, and the rights you have regarding your personal data. By accessing or using our website, you acknowledge and agree to the practices described in this policy.

Information We Collect

  1. Personal Data
    When you use our website, place an order, or contact us, we may collect personal information such as:
  • Your name, email address, phone number, and mailing address
  • Payment details necessary for processing your transactions
  • Any other information you voluntarily provide when interacting with us
  1. Technical and Usage Data
    To improve your browsing experience and analyze website performance, we may automatically collect data including:
  • Browser type, IP address, and device information
  • Website activity, such as pages visited and time spent on the site
  • Data collected through cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information
We use the information we collect for purposes such as:

  • Processing and fulfilling your orders
  • Providing customer support and responding to inquiries
  • Sending order confirmations, updates, and transaction-related communications
  • Personalizing your shopping experience and improving our website
  • Delivering marketing and promotional content (with the option to unsubscribe at any time)
  • Meeting legal and regulatory obligations, including fraud prevention

Sharing Your Information
We may share your information with:

  • Trusted service providers that assist with payment processing, delivery, or website operations
  • Law enforcement or regulatory authorities when required by law
  • Third parties in the event of a business transfer, merger, or acquisition

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security Measures
We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or misuse. While we strive to protect your information, please note that no method of online transmission or storage can be guaranteed 100% secure.

Your Rights and Choices

  • Access and Updates: You may review, update, or correct your personal information by logging into your account or contacting us directly.
  • Marketing Preferences: You may opt out of receiving promotional messages at any time by using the unsubscribe option in our emails or by contacting us.

Third-Party Websites
Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will promptly delete it.

Changes to This Policy
We may update this Privacy Policy periodically. Any revisions will be posted on this page, with the “Last Updated” date reflecting the most recent changes. We encourage you to review this policy regularly.

Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:

  • Phone: +254798636595
  • Email: sales@pinatech.co.ke
  • Address: Town House, 4th Floor, Room 406, Kaunda Street, Nairobi, Kenya