Warranty Information
At Pinatech Solutions, we are committed to providing quality products and reliable after-sales support. All our products come with a manufacturer’s warranty, covering defects in materials and workmanship under normal use.
Warranty Terms
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Warranty Duration: Varies by product category and brand. Standard warranty periods range from 6 months to 3 years, depending on the manufacturer’s terms.
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Coverage: The warranty covers manufacturing defects and hardware malfunctions not caused by user damage, misuse, or external factors such as power surges, water damage, or physical impact.
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Exclusions: Warranty does not cover consumables (e.g; toners & inks), software issues, accidental damage, or third-party repairs.
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Proof of Purchase: A valid purchase receipt or invoice from Pinatech Solutions is required to process any warranty claims.
Warranty Claim Process
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Contact our support team with your product details and proof of purchase.
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If eligible, the product will be inspected and either repaired or replaced based on the warranty policy.
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Warranty services may be provided by the manufacturer’s authorized service centers.
Contact Information
For warranty support, product clarifications, or to initiate a claim, please contact us:
Business Talk: +254 741 894 023
Email: sales@pinatech.co.ke
Office Location: Town House, 4th Floor, Room 406, Kaunda Street, Nairobi, Kenya